Support
We answer every email within 24 hours, usually faster.
Something not working?
Bugs, login issues, sync problems, lost data — start here. Include your device model, OS version, and what happened.
support@myhone.appSubscription or refund?
Cancellations, refund requests, double charges, plan changes. Have your purchase email handy.
billing@myhone.appData export or deletion
Export your data, delete your account, or GDPR / CCPA requests. We respond within 30 days.
privacy@myhone.appPress, partnerships, business
Media inquiries, business partnerships, or anything else.
hello@myhone.appHow do I cancel my subscription?
Open the App Store (iOS) → your name → Subscriptions → Hone Pro → Cancel. On Android: Play Store → Subscriptions → Hone Pro → Cancel. Cancellation takes effect at the end of your current billing period.
Can I get a refund?
Refund policy follows the store you purchased through. iOS refunds go through reportaproblem.apple.com; Android refunds through Play Store within 48 hours of purchase, or by emailing billing@myhone.app for older purchases.
I lost my workout history after switching phones
Sign in with the same email on the new device — your data syncs from the cloud automatically. If it doesn't appear within 60 seconds, email support@myhone.app with your account email.
How do I delete my account?
Settings → Account → Delete account. This permanently removes your workouts, meals, chat history, and profile within 30 days. If the in-app option fails, email privacy@myhone.app.